Contact information
We're here to help with anything you need — whether it's a question about your order, help with sizing, or something you're not sure about before you buy.
Email us
info@kateandsophie.com
The fastest way to reach us. If you're writing about an existing order, please include your order number so we can find you quickly.
What we can help with
- Sizing and fit
- Order status, tracking and delivery
- Returns, refunds and exchanges
- Product care and material information
- Anything else about Kate & Sophie
Response times
We aim to reply within one to two working days. Emails received over the weekend are answered first thing Monday.
Customer service hours
Monday to Friday, 9am – 5pm NZST